Alabama Chanin Contact page
M-F, 8:00-5:00 CST
Alabama Chanin and The School of Making
Our Guest Experience Team offers guidance on the garments in our Collection, their fit, design details, and how our garments can be styled. Our team can also help coordinate any prior purchases with new pieces, offer insight into preferences and lifestyle needs, and support your decision-making process.
BOOK AN APPOINTMENT
For Collection orders, or to set up a virtual appointment, contact our Guest Experience Team:
+1.256.760.1090 x 114
The School of Making
+1.256.760.1090 x 116
Every garment and DIY Kit has a size chart, with measurements, associated with the product. If you are not sure of your size, send us an email with your measurements and we'll help you find the right fit—or visit us in-store at The Factory for a custom fitting.
RETURNS + EXCHANGES
We are happy to accept returns of unwashed, unworn, unused, or defective merchandise returned within 30 days from the receipt of merchandise. All DIY Kits must be returned in their original condition. We do not offer refunds on digital downloads.
The following items are final sale and cannot be returned:
Sample Sale/Inventory Sale Items
Custom DIY Kits
RETURN AUTHORIZATION FORM
If you wish to make a return, please fill out the return authorization form here.
Once you receive your authorization code, please package your item(s) carefully, include the original packing list in the box, and mail your return to:
462 Lane Drive
Florence, Alabama 35630
You may use the carrier of your choice to ship your return, but we recommend using a method that is trackable and insured. We are not responsible for any packages that are lost or damaged in transit.
Any refund will be credited back to the credit card used on the order. We cannot accept COD returns.
If an item returned to Alabama Chanin was either sent without return authorization or is not approved upon receipt, the item will be returned to the customer and the customer will be responsible for any associated shipping charges. Alabama Chanin will not be responsible for any returned packages that are lost or damaged in transit.
CUSTOM DIY RETURNS
Because each Custom DIY Kit is created based on individual specifications, we do not accept returns of any Custom DIY Kits. We apologize for any inconvenience this may cause.
Please choose carefully as you complete your design process. Use our Custom DIY Guide and Garment Descriptions PDF when making your project selections, paying careful attention to the size chart to ensure proper fit.
If you receive a kit and find that anything is incorrect or defective, please contact our Customer Service team.
We look forward to each workshop, as it gives us an up-close and personal experience with our customers and fellow makers.
Because workshops involve advanced preparation of materials, instruction, and planning, workshops are non-refundable. If you require a cancellation, a credit will be issued to your account with The School of Making for the amount of the workshop.
The following items are excluded from the newsletter sign-up 20% discount coupon and all sales and promotions.
Alabama Chanin Exclusions:
All Reclaimed Down Styles (The Vest, Wrap, Bandana, and Hand-Sewn Scarf), Rib Turtleneck, Bold Tee, Sarong, Rib Tank, Alabama Chanin Core Club, Acorn Necklace, Cast Fabric Cuff, Gift Certificate, all outside vendor products including but not limited to The Factory Blend Coffee, books, and music, all collaborations including but not limited to Heath Ceramics dinnerware, such as the Camellia Etched Dinner Plate, Large Heath Mug, Camellia Opaque White Dinnerware Set, Camellia Cocoa Dinnerware Set.
The School of Making Exclusions:
Swatch of the Month, Limited-Edition Printed Jersey, Essential Sewing Kit, Starter Sewing Kit, The Trench Bundle, The Peacoat Bundle, The Abstract Bundle, The Daisy Bundle, The Color Blocked A-Line Dress Bundle, The Studio Bundle, Organic Cotton Swatches, Sample Swatches, Marking Tools, Stitch Journal, Scrap Bag, Binder, Fabric Swatch Headers, The School of Making Label, Measuring Tools, Pattern Measurement Bundle, all books, and all workshops and events.
Discounts cannot be combined with other offers or discounts. Discount cannot be applied to previous or later purchases.
We make all of our garments to order, which means order fulfillment may take up to six weeks due to the nature of our production process and shipping times.
Practicing lean method manufacturing (made-to-order production) helps us reduce and even eliminate waste in our process and operate in a sustainable manner. Thank you for your patience as we custom make your items.
Quality is important to us. We strive to always create the best possible product for you and to provide the very best in customer satisfaction.
Please allow ample production and shipping time for all of our garments and DIY Kits; production times vary based on type and difficulty. You will receive a notification to your email on file when your package ships.
Orders are processed Monday – Friday.
Domestic shipments are sent via USPS, UPS, or FedEx. We offer free shipping on domestic orders over $300.
All international shipments are sent via FedEx. The customer is responsible for all duties and taxes associated with their package—this is not included in the shipping cost, nor is Alabama Chanin responsible for those amounts. Please note that we cannot guarantee a delivery date.
Free shipping is not offered on international orders, nor is it offered on purchases originally over $1000 that discount below that amount.
CARBON NEUTRAL SHIPPING
In our continuing efforts to become a better company and commit to ecological sustainability, Alabama Chanin now ships FedEx packages using carbon neutral shipping.
Carbon neutral means that a person or a company reduces carbon dioxide emissions to counterbalance emissions made elsewhere. In the case of our shipping method, FedEx calculates the carbon impact each transported Alabama Chanin package has on the environment. Then, on behalf of Alabama Chanin, FedEx purchases a carbon offset for an emission reduction project somewhere else in the world, like the Garcia River Forestry in California.
When your next order ships from our studio, know that you are supporting carbon neutral efforts, offsetting your carbon footprint, and helping us to build a sustainable environment for work and life.
We accept the following payment methods.
Credit Cards: Visa, MasterCard, American Express, and JCB. The total will be charged to your card when the order is placed.
We feature a fast checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
Payment installments are available through Shop Pay and PayPal.